This workshop is designed to enable participants to practise the effective skills of chairing and participating in shorter, more productive meetings.

Through principles and practical exercises, this one day Workshop develops the vital skills and techniques for good written communication, be it a letter, a circular or an email message. It also covers etiquette appropriate to different forms of correspondence and how to implement company policy on written communications.

This workshop will introduce you to the concept of urgent versus important; teach you how to deal with interruptions and show you how to take control of your working practices.

In this Workshop, delegates will learn the fundamentals of people management and team motivation. Through exercises and case studies, they will practise using interpersonal skills and techniques to improve their assertiveness, their communication and their motivation.

This Workshop enables participants to understand what management means and provides the basic knowledge, skills and techniques necessary for all first time managers to get it right first time.