This Workshop is essential for anyone who wants to create a professional image. It takes a look at the elements that make up successful telephone calls and then gives practical feedback to delegates how to improve their own techniques.

This Workshop focuses on building confidence through developing an understanding of the key principles involved and then having the opportunity to apply them in practice.

Through principles and practical exercises, this one day Workshop develops the vital skills and techniques for good written communication, be it a letter, a circular or an email message. It also covers etiquette appropriate to different forms of correspondence and how to implement company policy on written communications.