Overview
Through principles and practical exercises, this one day Workshop develops the vital skills and techniques for good written communication, be it a letter, a circular or an email message. It also covers etiquette appropriate to different forms of correspondence and how to implement company policy on written communications.

Who Should Attend
Staffs who communicate business information to customers and colleagues using the written word; those new to the business world or those from education make the transition from academic language to commercial writing.

Benefits
By the end of the Workshop, participants will be able to:

• Write with increased confidence in a more structure and disciplined manner
• Communicate with the written word clearly, simply and understandably
• Produce business documents which are clear, professional  and effective
• Observe email etiquette

Workshop Content

• The Key to Success : A Clear Main Purpose; the Achievement of Clarity in Sentences and Paragraphs; the Correct Use of Punctuation and Grammar; Structuring Your Argument – the Beginning, Middle and End; Logic and Sequence; Layout; Formalities of Business Writing
• Planning the Content: Focusing on the Readers’ Requirements and Expectations; Gathering Relevant Information; Deciding what and what not to Include
• Choosing and Using Words: Accuracy; Brevity; Style and Tone
• Inter-office written communication: basic rules; why email? Messages
• Content and Quality of emails; what should and should not be in an email; confidentiality; managing emotion; responses to irate or aggressive emails; the “overnight” pause
• Email etiquette – a respectful approach
• Drawing it all together using  writing exercises
• The end result – is it clear, accurate and professional?