Ask yourself these questions:

• Do you have important business and personal goals but achieving them is becoming elusive?
• Do you have a vision of the future and are grappling with achieving it with existing resources, people and time?
• Are you concerned about retaining your best people?
• Do you need to more closely align your senior managers’ motivation to drive the company mission?
• Do you strive to get the best out of your people?
• Are you preparing for a change in role or joining the board?
• Do you at times feel isolated?

If you answered YES to any of these questions, you and your organisation could benefit from impact4’s Executive Coaching service.

Our view is that our clients have the resources within them to achieve personal and leadership potential and our task lies assisting them to access those resources and apply them.

Who we Coach

Executive Coaching is designed for Directors, Senior Executives and Leaders who would appreciate one-to-one sessions with a Coach who is outside of the business, yet understands the challenges within business. Those interested in development and personal career growth will particularly benefit.

What we do

We understand that many people who have reached senior positions through technical competency or hard work are now pondering as to how they can achieve new levels of performance for themselves and their organisations.

Coaching can cover a wide range of issues and concerns but in our experience it can help executives improve their abilities in six main areas:

• Strategy and politics
• Determining priorities
• Leadership style
• Rethinking the future
• Developing Key relationships
• Personal Issues

We focus on:

• Results
• How to align one’s own preferences, style and actions to achieve behavioural and organisational changes that work
• How to sustain them

How we do it – The Coaching Process

Operating with the context of the business, but committed to the individual, we help explore situations, identify options, set action plans and achieve outcomes.

• Initial Contact A confidential discussion to establish if and how coaching can assist
• Introductory Session A meeting between the coach and client to develop an understanding of both business and individual contexts.
• Coaching Undertaking and agreed number of sessions, typically over approximately two to three months.
• Progress Review Formally reviewing and evaluating progress, at the conclusion of the process. Agreeing the way forward.

Fees

The main investment is the participant’s time. Fees are charged per session (excluding VAT, any training materials and expenses).

Workshop Summary
Employers who do not meet the strict requirements of the Noise at Work Regulations will be more liable to both enforcement action and claims for industrial deafness. The number of claims is increasing. All companies should ensure that a nominated person becomes familiar with the requirements so that appropriate action can be taken.

Who Should Attend
Supervisors, Team Leaders, Safety Officers, Training Officers and anyone else with a responsibility for safety.

Benefits to You and Your Organisation
By the end of the Workshop, participants will be able to:

• Understand fully the Requirements which will be placed on both the Company and their Employees
• Have an Understanding on conducting Practical Surveys
• Provide practical advice and guidance on the various aspects of the regulations

Workshop Contents

• Noise at Work Regulations
• Assessment, Monitoring and Recording
• Summary and Review

Consultancy Services
Risk Assessment, Risk Management, Audits, Office Inspections, COSHH Assessments, Occupational Hygiene Services, Documentation Reviews

Any of our Workshops can be tailored and delivered In-Company. Contact us for more details.

Who Should Attend
Ideal for project managers, middle and senior managers and those who need to develop practical skills and approaches to resolving business problems.

Benefits to You and Your Organisation
By the end of the Workshop, participants will be able to:

• Define their own styles of problem solving and decision making
• Identify and analyse problems and select appropriate techniques
• Creatively solve problems and reach solutions through effective decision making
• Identify some of the barriers to successful implementation of solutions
• Plan what actions they take back into the work place

Workshop Contents

• The Skills of Problem Solving and Creativity
• The Nature of Problems: their Definition, Cause and Effect; the people involved
• Creative thinking tools: brainstorming; Tony Buzan’s mind mapping; Edward de Bono’s six thinking hats
• The Strengths and Weaknesses of the available models
• Gaining Commitment from the proposed implementers
• Decision making: what you will achieve; the purpose; challenging the status quo; effective implementation
• Case study:  participants determine a creative and innovative approach  to arrive at the best decision

Workshop Summary
Business success depends on being effective, positive and competent in the workplace. The assertive person will achieve their aims whilst, at the same time, taking full account of the feelings of others and ensuring that they are happy with  their own involvement in the dialogue.  With an emphasis on how assertiveness increases the chance of success in any human interaction, this highly participative Workshop gives an insight into the fundamental skills needed for effective communication and how to turn most situations into positive outcomes.  A number of practical exercises will be used during the Workshop to help improve confidence.

Who Should Attend
Anyone wishing to improve the effectiveness of their face-to-face interactions with others; anyone facing problems with difficult team members, customers, suppliers or managers.

Benefits
By the end of the Workshop, participants will be able to:

• Identify what influences individuals positively about others
• Say “no” firmly and tactfully
• Recognise assertive behaviour and its positive results in communicating in the work place
• Respond to aggression from others without becoming aggressive or flustered
• Listening actively
• Understand the importance of language and nonverbal aspects of assertion, aggression and non-assertion
• Deal more effectively with difficult situations and handle conflict in a constructive manner

Workshop Contents

• Understanding Different styles  of Behaviour;  Difference between assertive/ aggressive/ passive behaviour
• Benefits of being assertive ; Developing your  own behaviour style
• Establishing two-way communication;  The   Assertive model
• The six elements of Assertiveness:Listen Understand; Say what you think and feel; Be Specific; stay relevant; achieve Positive outcome
• Assertive, Persuasive and Positive Communication Expressing your ideas in a direct and effective manner;
• Are you saying “yes” when you should be saying “no”?
• Taking control through positive body Language; using assertive and positive language
• Handling Difficult Situations in the workplace
• Minimising conflict – turning negative situations into positive ones
• What is my preferred style of resolving conflict?
• Practical Work How the skills of assertion can help in workplace communications

Workshop Summary
Every member of your organisation will use a telephone; this Workshop is essential for anyone who wants to create a professional image. It takes a look at the elements that make up successful telephone calls and then gives practical feedback to delegates how to improve their own techniques. Participants will have the opportunity to practise telephone-handling skills through a series of practical exercises, using role-play and relate to their own work situation.

Who Should Attend
All staff who communicate with customers and colleagues by telephone.

Benefits
By the end of the Workshop, participants will be able to:

• Project the organisation’s image
• Handle calls with courtesy, enthusiasm and friendly efficiency
• Establish rapport effectively
• Listen actively to caller needs and respond with questions designed to elicit information
• Break through the barriers that block the path to the decision makers
• Control calls
• Deal with difficult customers and situations successfully
• Close calls by summarising outcomes and agreed actions

Workshop Contents

• Achieving Excellence: What makes a Good and Bad Service Experience; Caller Expectations
• Listening and Questioning Effectively: Getting the Facts and Controlling the call; Building Rapport – How to sound Confident, Caring and Helpful; Clarifying Understanding and getting Written details; Ending the call
• Managing Difficult Situations: Using Assertive behaviour to maintain a Positive approach; Resolving Problems; converting complainers to loyal customers
• Projecting the Organisation’s Image: How to project a positive and pleasant personality; voice and manner; choosing words and phrases with care; holding and transferring calls; What not to Say – Avoiding the Image Wreckers
• Role-Plays: Participants’ Role-Play; Tutor and Group Feedback

Who Should Attend
This Workshop is for company nominated Fire Marshalls who are responsible for fire safety and evacuation.

Benefits to You and Your Organisation
By the end of the Workshop, participants will be able to:

• Understand the importance of fire safety
• Understand the combustion process and spread of fire
• Identify suitable fire prevention and protection measures and advise on minimising the risk of fire in the workplace
• Evaluate effectiveness of fire drills
• Appreciate the essentials of current fire safety legislation
• Supervise emergency evacuations

Optional: Hands on Practical use of Fire Extinguishers. (Provided on request).

Workshop Contents

General Introduction

• The role of the Fire Marshall
• Truth about fires
• Causes of fire and ignition sources

Legislation

• The Fire Precautions (Workplace) Regulations 1997as amended by the Fire Precaution (Workplace) (Amendment) Regulations 1999.

Fire Control in Practice

• Fire prevention measures
• Fire extinguisher selection
• Fire extinguisher use and maintenance
• Emergency/evacuation procedures
• Roll call

Who Should Attend
Any Team Leader or Safety Representative from any organisation.

Benefits to You and Your Organisation
By the end of the Workshop, participants will be able to:

• Provide an understanding of Health and Safety Legislation
• Provide an understanding of hazards and precautions associated with offices
• Provide delegates with practical guidance on how to comply with legislation
• Know where and how to obtain further advice in a complex situation
• Be able to establish and monitor a simple health and safety policy

Workshop Contents

• Health and Safety at Work etc Act 1974
• Management of Health and Safety Regulations 1999
• Other Relevant Regulations
• Particular problems in the Office
• Display Screen Equipment – correct and incorrect usage
• How to make workstations and screens comfortable and easy to use
• Manual Handling Operations
• Company Policy
• The Risk Assessor Process
• First Aiders and Fire Wardens
• Competent Persons
• Legal Requirements for Assessment
• How to conduct the Assessment
• Preventative and Protective Measures
• Major Incidents
• Documents and Procedures
• Where to get Help

Workshop Summary
All employers must ensure that computer workstations conform to the standards of comfort and safety as laid down in the regulations issued by the European Union and the UK Health and Safety Executive.  Good design, training and consultation can prevent all known health problems associated with VDU work.  The purpose of this Workshop is to give advice on how workstations and screens can be made more comfortable and easy to use.  Participants will gain an understanding of the most common issues regarding Display Screen Equipment and health.  The Workshop provides practical guidance on how problems can be avoided by good workplace and job design and by the way a VDU and workstation is used, together with how to carry out a Display Screen Equipment Assessment.  As part of the workshop, delegates will carry out a practical DSE assessment at a workstation.

Who Should Attend
Managers, supervisors, Training Officers and anyone else who has responsibility for Health and Safety.

Workshop Contents

• Introduction: the Regulations; Defining who is a user
• Does a VDU affect Health? Are users at risk? Are aches and pains caused by using a VDU? What about RSI?
• Daily Work Routine of Users: How to avoid aches, pains and disorders; What can be done to reduce stress in VDU work; How long should I work with a VDU?
• Eyes and Eyesight: Can work with VDUs affect eyesight? What about problems with contact lenses of bifocals? What to do to avoid problems
• Other Health Issues: Can Vdu work cause headaches? Do VDUs give out harmful radiation? What should I do if I am pregnant? Can working with VDUs cause skin disorders? Can VDUs trigger epileptic fits?
• Keyboard and Mouse: Correct and incorrect usage
• Work Desk, Work Surface and Chair: Organising for comfort
• Lighting: Satisfactory conditions
• Conduct a DSE Risk Assessment

Workshop Summary
This workshop is aimed at raising awareness of the likely sources of work-related stress, the range of symptoms and effects it can cause and the options available for its control.  The programme will prepare employees to look carefully at their own work activities and contribute to the development of strategies to combat work-related stress, in cooperation with their line managers.

Who Should Attend
Managers, supervisors and staff requiring an introduction to the issue of work related stress.

Benefits to you and your Organisation
By the end of  the Workshop, participants will be able to:

• Explain what is meant by the term stress and in particular work-related stress.
• Explain the importance of controlling stress in the workplace.
• Explain typical stress related factors it the workplace.
• Identify stress in colleagues and themselves.
• Advise on and implant controls in the workplace to reduce stress.
• Monitor colleagues and themselves in relation to stress.

Workshop Contents

General Introduction

• Definition of stress
• Stress as an occupational health hazard

Legislation

• Health and Safety at Work etc. Act 1974 Sections 2-7
• Management of Health and Safety at Work Regulations 1999

Stress Awareness in Practice

• Identification of basic workplace stressors
• Development of basic controls for work-related stressors