Impact4 - Collective Leadership, Culture & Teams
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Healthy Organisational Culture

Culture is not something ‘out there’, beyond our influence.It is something we create, reinforce and shape every time we interact together. Cultures of collective leadership are linked with better quality and safer patient care.

In the work we do, people tell us every day about what it is like to work in their organisations and teams.

They tell us the Good, the Bad and the Ugly (and sometimes the Beautiful!)

“it’s all about targets” “we stick together to survive” “I love my job, but…” “they’ve lost the plot” “frantic - no time for anything” “they say they care, but it doesn’t feel like that…” “skilled, committed people” “we’ve lost sight of what we’re here for” “the place runs on goodwill” “problems swept under the carpet” “morale has never been so low” “so many vacancies” “we succeed despite the odds” “things never stop changing” “they don’t really listen to us” “I do feel valued” “the values on paper don’t mean much” “anything’s possible” “the fun has gone out of it” “totally supported” “relentless, exhausting” “free to say if I disagree” “people have great ideas” “learn from mistakes” “they trust us to do what’s best” don’t dare ask” “we keep our heads down” “seek forgiveness not permission” “people are at breaking point” “you either fit or you don’t” “if I could leave, I would” “the boss takes time to listen” “my team keep me going” “I know what’s expected of me” “if only they asked us” “feels they don’t trust us” “endless surveys but nothing changes” “our team is awesome”

Over many years and across many sectors, the same core themes come out of all these conversations. The same sort of things motivate us, inspire us and give us confidence to do our very best. And the things that get in the way are also hugely common. 

Culture is not something ‘out there’, beyond our influence.It is something we create, reinforce and shape every time we interact together. There’s heaps of evidence and studies which link a healthy organisational culture with:

  • better outcomes
  • higher morale
  • more innovation
  • lower stress
  • staff retention
  • better customer experience

… and these things all affect the bottom line.

Jeanne is helping our Executive team understand the positive value that a culture of collective leadership has on empowering a large and diverse workforce to deliver their best for patients.
— Chief Executive, NHS Foundation Trust
Jeanne was tasked with helping myself and two colleagues manage the cultural change in a busy service. Her support through some complex and challenging times was excellent. The outcome for us has been a better understanding of leading rather than merely managing.
— Clinical Director, NHS Foundation Trust

So how do we jointly shape a culture which enables us all to do our best work together?

To explore this more, feel free to contact us